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Support & Services

A partner in
your success

RaiseDonors begins with onboarding that centers on your team’s goals, and continues with comprehensive training and ongoing support so you can make the most of your technology investment.

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Online Help Center

Helpful documentation and guides to answer everything from simple to more complex questions.

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Human Support

Can't find the answer you're looking for? Reach out to us anytime. We're here to help and happy to serve.

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Screenshare Support

Have a more complicated issue? We're here to help walk you through the solution step-by-step.

Product Road Map

At RaiseDonors, we try to keep the distance between us and our customers as short as possible. We want to hear what's working well—and just as important—what can be better. For that reason, we make our Product Roadmap accessible to all of our customers. Review all the ideas we are considering and vote for the ones that matter most to you. Don't see what you need? Submit feature ideas that would help your organization succeed.

Custom Onboarding

Our custom onboarding covers your complete account configuration, setup of your first donation page, and getting your team fully trained.

Services

Recurring Schedule Migration

Already have a recurring giving program? Our Professional Services team can migrate your donors to your new payment processor and RaiseDonors for a seamless transition.

Services

Custom Giving Experiences

We aim to make RaiseDonors as flexible as possible. But occasionally you may require more complex implementations and donor experiences. Contact us and our Customer Success team can help scope your project and find the right resources to meet your needs.

Services

Technical Consulting & API Integration

RaiseDonors provides an internal integrations team, project managers, and a community of talented technical consulting partners who are all trained to drive value through our API. Contact us and our Customer Success team can help scope your project and find the right resources to meet your needs.

Services

Research Study

The State of Online Donation Pages

For any organization to raise money online, a donor has to land on a donation page. And based on research from RaiseDonors and NextAfter, every organization has room to improve their donation page.

You’ll also learn tested and proven strategies from real experiments with real organizations that will help you verifiably increase donations and revenue from your online donation pages.